Financial models: Articles

Financial models

Detailed blogs on specific topics for you to dig into and understand the thinking behind a topic so you know the what and the why.

  • Numbers matter.
  • They suck at predicting the future, but they help you focus on what matters now.
  • You also need a model to raise funds.
  • You'll learn to not only understand your business numerically but potentially impress investors.
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Most Recent Posts

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You can find a list of all the posts I’ve made on this topic so far.

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  • If there is is something missing, reach out and I’ll be glad to cover it.

 

What is Cost Per Click? What is the formula and why it is important

What is Cost Per Click? What is the formula and why it is important

Are you looking for a cost-effective way to drive more traffic and sales to your website? If so, cost per click (CPC) advertising may be...

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What is Ticket Backlog? What is the formula and why it is important

What is Ticket Backlog? What is the formula and why it is important

Are you struggling with a ticket backlog? Don’t know where to start? You’re not alone. In this comprehensive guide, we’ll walk you through everything you...

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What is Percentage of Positive Votes? What is the formula and why it is important

What is Percentage of Positive Votes? What is the formula and why it is important

Are you struggling with a ticket backlog? Don’t know where to start? You’re not alone. In this comprehensive guide, we’ll walk you through everything you...

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What is Customer Effort Score? What is the formula and why it is important

What is Customer Effort Score? What is the formula and why it is important

Many companies these days are looking for ways to improve customer service and reduce customer effort. Customer Effort Score (CES) is one of the important...

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What is Escalation Rate? What is the formula and why it is important

What is Escalation Rate? What is the formula and why it is important

Escalation rate is an important metric to understand when running a business. It can help you determine whether or not you are making the right...

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What is First Response Time? What is the formula and why it is important

What is First Response Time? What is the formula and why it is important

In business, time is money. This saying rings especially true for entrepreneurs, who are always looking for ways to optimize their operations to reduce turnaround...

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What is First Contact Resolution Rate? What is the formula and why it is important

What is First Contact Resolution Rate? What is the formula and why it is important

First contact resolution (FCR) is a metric that measures how efficient customer service agents are able to address customer complaints and inquiries on the first...

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What is Knowledge Base Views? What is the formula and why it is important

What is Knowledge Base Views? What is the formula and why it is important

Is your business struggling to keep up with customer demands? Are you looking for ways to improve efficiency and productivity? If so, then consider using...

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What is Ratio of Views vs Tickets submitted? What is the formula and why it is important

What is Ratio of Views vs Tickets submitted? What is the formula and why it is important

In this blog post, we will take a comprehensive look at the ratio of views vs tickets submitted. This data helps us understand customer support...

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What is Most Common Issues? What is the formula and why it is important

What is Most Common Issues? What is the formula and why it is important

Do you ever feel like customer support queries can leave you feeling overwhelmed and unsure of how to troubleshoot them? Don’t worry – we’ve all...

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What is Conversations Per Teammate? What is the formula and why it is important

What is Conversations Per Teammate? What is the formula and why it is important

In any business, teamwork is essential for success. To create an effective team, you must foster productive and informative conversations with your teammates. This guide...

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What is Call Abandonment Rate? What is the formula and why it is important

What is Call Abandonment Rate? What is the formula and why it is important

Did you know that over 60% of all calls made to businesses are abandoned? If your business is not doing everything possible to reduce the...

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What is Average Resolution Time? What is the formula and why it is important

What is Average Resolution Time? What is the formula and why it is important

Are you looking for ways to reduce the time it takes your company or organization to resolve customer problems? If so, then you’ve come to...

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What is Average Reply Time? What is the formula and why it is important

What is Average Reply Time? What is the formula and why it is important

If you’re running a customer service operation of any kind, it’s important to track your average reply time (ART). This metric will help you evaluate...

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What is Average Handle Time? What is the formula and why it is important

What is Average Handle Time? What is the formula and why it is important

AHT is a key performance indicator (KPI) that can help you measure how efficiently your call centre is operating. In this article, we will show...

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What is Agent Touches per Ticket? What is the formula and why it is important

What is Agent Touches per Ticket? What is the formula and why it is important

As a business owner, you’re always looking for ways to increase efficiency and optimize your workflow. One area of your business that may not be...

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What is Yield Ratio? What is the formula and why it is important

What is Yield Ratio? What is the formula and why it is important

The yield ratio is an important metric for SaaS companies and their investors. It can help show how efficiently a company is converting its customers...

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What is Training Expenses? What is the formula and why it is important

What is Training Expenses? What is the formula and why it is important

Businesses, regardless of size or industry, have one common goal: to be successful. And while there are many ways to achieve this success, one key...

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