DispatchHealth Series-D

This is the DispatchHealth pitch deck to raise a $200m series-d round in 2021.

About

DispatchHealth is a provider of mobile and virtual healthcare for people of all ages in the comfort of their own homes. DispatchHealt was founded in 2013 and was formerly known as True North Health Navigation. It aims to create an integrated, convenient, triage, and care delivery solution that extends the capabilities of the patient’s care team and provides quality care in the home while decreasing costs.

It was founded in 2013 and headquartered in Denver, Colorado.

At-home healthcare startup DispatchHealth is back with another nine-figure fundraising and a valuation to match.

The eight-year-old startup announced Wednesday that it raised $200 million in Series D funding at a $1.7 billion valuation. Tiger Global led the round, which also included participation from existing investors Alta Partners, Echo Health Ventures, Humana, Oak HC/FT, and Questa Capital.  The new funding comes less than a year after Dispatch raised $135.8 million in a Series C round.

The funds will go toward Dispatch’s expansion plans, which include beginning operations in roughly 100 total cities, up from 31 today. Oak HC/FT managing partner Andrew Adams told Insider that the round was dreamed up to help the startup capitalize on its growth during the coronavirus pandemic. Dispatch has raised more than $417 million since it launched in 2013.

The startup does home-based care mostly for more than 300 health plans. For people not on these health plans, Dispatch charges $275 at the time of treatment via credit card. Its healthcare professionals, including emergency medicine-trained physicians, visit people’s homes on-demand and provide medical care ranging from applying stitches to cuts to 30-day supervision following a bout with pneumonia.

Now Dispatch is gaining steam as more care goes online and in the home amid the pandemic. It’s also happening at a time when companies are getting creative in how healthcare gets paid for.

Companies that provide virtual services saw rapid adoption when offices across the US shuttered, and in-home care became the preferred method for populations that were more at risk of severe COVID-19 complications if they were exposed during a hospital visit.

Investors have maintained that the industry-wide shift won’t backslide once the pandemic abates, so companies like Dispatch are here to stay. In February, Dispatch signed a deal with Humana, a $50 billion health plan, to provide acute care for members, including folks with multiple chronic conditions.

“For the health plan, there’s no lower-cost setting than the home,” Adams said.

How Dispatch Works

Dispatch is paid bundled rates for every kind of service it performs, which means it gets a flat fee even if the startup ends up spending more, CEO Mark Prather told Insider. It deploys its own healthcare professionals with a homemade tech platform and also works with other providers like hospital systems. It is also available to patients without insurance for a standard $275 fee per visit.

Say there’s a patient with emphysema, for example, who calls Dispatch. The company can conduct labs, X-rays, and IV medications while figuring out if the person should go into the hospital, all paid for by the health plan. If it’s safe to stay home, and the patient is okay with that, Dispatch sets up remote monitoring, a way to contact doctors, and regular visits with attendants or nurses while the patient recovers.

For many, that’s the safer scenario versus going into the emergency room. By Dispatch’s calculations, people in their 30-day care program are admitted into the hospital just 4% of the time, whereas more than 20% of folks who are discharged tend to be readmitted, Prather said.

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