This is the Richpanel pitch deck to raise a $XXXm seed round in 2020.
About
Richpanel is an Ecommerce Customer Support and Experience Platform that helps data-first enterprises to deliver richer, more personalized experiences.
Richpanel, the customer services platform for e-commerce businesses, just raised an undisclosed amount in a seed funding round backed by Sequoia India’s Surge program.
Founded in 2019 by Amit RG, the firm has headquarters in both the US and India, and is working to disrupt the outsourced customer care market, which has been valued at close to $85 billion globally.
Richpanel’s platform allows merchants to design an account page on their online storefront where they can automate order tracking, exchanges, returns, cancellations, and any other scenario which would otherwise result in a support ticket.
“Our goal is to help clients eliminate unnecessary support tickets,” said RG. “Businesses have tried chatbots, FAQs and help center solutions, but what they need is a solution that does not ‘deflect’ customers but ‘resolves’ their issues.”
Funding rounds
| Announced Date | Transaction Name | Number of Investors | Money Raised | Lead Investors |
| Dec 9, 2020 | Seed Round – Richpanel | 1 | — | Surge |
Pitch deck review summary
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Deck Collection
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