This is the Support Logic pitch deck to raise a $12m series-a round in 2020.
About
SupportLogic delivers a service experience management platform that enables companies to improve service delivery.
SupportLogic, the San Jose-based startup trying to revolutionize customer service through AI, just raised $12 million in a Series A funding round backed by Sorenson Ventures and Sierra Ventures.
The firm promises clients the “world’s first intelligent support platform,” using AI and natural language processing to extract useful data from their online ticketing systems. This can reduce churn, prevent complaint escalations, and help companies better understand customers’ needs, SupportLogic claims.
Founded in 2016, SupportLogic hope to disrupt the customer experience industry, which is predicted to be worth close to $15 billion globally by 2025, according to research from analysts at Markets and Markets.
Funding rounds
| Announced Date | Transaction Name | Number of Investors | Money Raised | Lead Investors |
| Aug 19, 2020 | Series A – SupportLogic | 2 | $9.1M | Sorenson Ventures |
| May 3, 2018 | Seed Round – SupportLogic | 2 | $2.9M | — |
| Mar 16, 2016 | Pre Seed Round – SupportLogic | 2 | — | — |
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